Patient Charter

Our Aims

• Provide emergency care to patients within our practice area.

• Refer you to a consultant if necessary and will do so where we feel it is in your best interest.

• If requested, consult you on, and give an explanation of, any proposed treatment.

• Give you access to your health records written after 1 November 1991 if appropriate.

• Ensure you know who you are dealing with - all our staff wear name badges

• Treat you with courtesy and respect. We, in turn, expect the same from our patients.

• If you need to see a GP urgently you can expect a consultation on the same day.

• We run an appointment system and we will do our best to see you within a reasonable time.

• You are entitled to ask for a visit at your registered address and the doctor will decide whether or not this is appropriate on clinical grounds.

• Our practice makes use of a commercial deputising service for some out-of-hours cover. This service is monitored by the FHSA and has specific standards. The practice places emphasis on preventative medicine.

We offer health checks to:

• All new patients

• Patients aged 75 and over.

You can also play your part in achieving our aims by:

• Keeping appointments or giving as much notice as possible if you have to cancel.

• Informing us when you change your address/telephone number.

• Calling out the doctor only in an emergency and not for routine treatment or advice.

• You can help us by letting us know when our standards are not to your satisfaction - please contact the practice manager in the first instance.