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Patient Charter

Our Aims

      • Provide emergency care to patients within our practice area.

      • Refer you to a consultant if necessary and will do so where we feel it is in your best interest.

      • If requested, consult you on, and give an explanation of, any proposed treatment.

      • Give you access to your health records written after 1 November 1991 if appropriate.

      • Ensure you know who you are dealing with - all our staff wear name badges

      • Treat you with courtesy and respect. We, in turn, expect the same from our patients.

      • If you need to see a GP urgently you can expect a consultation on the same day.

      • We run an appointment system and we will do our best to see you within a reasonable time.

      • You are entitled to ask for a visit at your registered address and the doctor will decide whether or not this is appropriate on clinical grounds.

      • Our practice makes use of a commercial deputising service for some out-of-hours cover. This service is monitored by the FHSA and has specific standards. The practice places emphasis on preventative medicine.

We offer health checks to:

      • All new patients

      • Patients aged 75 and over.

You can also play your part in achieving our aims by:

      • Keeping appointments or giving as much notice as possible if you have to cancel.

      • Informing us when you change your address/telephone number.

      • Calling out the doctor only in an emergency and not for routine treatment or advice.

      • You can help us by letting us know when our standards are not to your satisfaction - please contact the practice manager in the first instance.


 
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